Shipping Policy

Shipping Policy – AjaHerbs

At AjaHerbs, we are committed to delivering your favorite handmade cosmetics safely and efficiently. Please review our shipping policy to understand how we handle your orders from confirmation to delivery.

📦 Order Processing

All confirmed orders are processed within 2–3 business days upon successful payment.

Orders placed on weekends or public holidays will be processed on the next working day.

In the event of delays due to high demand or unforeseen circumstances, we will inform you via phone or email.

🚚 Delivery Timeline

After dispatch, orders are typically delivered within 4–7 working days, depending on your location.

Deliveries to remote areas or during festive seasons, strikes, or extreme weather conditions may take longer.

We partner with reliable courier services to ensure safe and timely delivery.

🌍 Shipping Coverage

We currently ship to all locations across India.

For international shipping inquiries, kindly contact our customer care team for assistance.

💸 Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before you make payment.

Free shipping may be offered during promotional campaigns or on eligible products.

📦 Order Tracking

Once your order is shipped, you will receive a confirmation message or email with the tracking ID.

You can track your order on the courier partner's official website using the tracking number provided.

❗ Delayed or Undelivered Packages

If your order does not arrive within the expected delivery window, please reach out to our customer support team.

In rare cases of lost, delayed, or undelivered packages, we will offer support for a replacement or refund, in accordance with our Return Policy.

📞 Contact Us

If you have any questions related to shipping or delivery, please contact us:

Customer Care: 8106723271
Email: ajaherbsorganiccosmetics@gmail.com

Address:
H.No: 1-10-37370,
Sri Mukhs Kontham Towers,
Brahmanwadi, Begumpet,
Hyderabad, Telangana – 500016