Terms and Conditions

Welcome to AjaHerbs!

These Terms and Conditions govern your use of our website and the purchase of products from AjaHerbs, a brand committed to offering high-quality, handmade cosmetics such as soaps, shampoos, and hair care products. By accessing or using our website, you agree to be bound by the following terms:

1. Product Information

All AjaHerbs products are handmade using natural and skin-friendly ingredients in a hygienic and controlled setting.

Due to the artisanal nature of our products, slight variations in color, texture, or fragrance may occur from batch to batch.

We recommend conducting a patch test before full use to check for any possible allergic reactions.

2. Orders and Payments

Orders can be placed via our official website or through authorized partners.

All listed prices include applicable taxes (where required).

Full payment must be made at the time of purchase using our secure payment gateways.

3. Shipping and Delivery

Orders are typically processed and dispatched within 2–3 business days.

Standard delivery time ranges from 4–7 working days, depending on your location.

Delays may occur due to logistics or external circumstances beyond our control. We appreciate your patience and understanding.

Once dispatched, customers will receive shipping confirmation and tracking details via email or SMS.

4. Returns and Refunds

Due to the personal and hygienic nature of our products, we do not accept returns unless the product is damaged or incorrect upon delivery.

For any such concerns, please contact us within 48 hours of receiving your package. Include photographs or proof of the issue.

After verification, we will offer a replacement or a refund, based on the nature of the problem.

5. Intellectual Property

All content on this website, including logos, product names, packaging designs, images, and descriptions, is the intellectual property of AjaHerbs.

Unauthorized reproduction, distribution, or use of our content without written permission is strictly prohibited.

6. Limitation of Liability

AjaHerbs is not liable for any allergic reactions or skin sensitivities that may arise from product use.

Customers are encouraged to review the ingredient list and perform a patch test prior to regular application.

7. Customer Support

For any assistance, feedback, or inquiries, feel free to reach out:

📞 Phone: 8106723271
📧 Email: ajaherbsorganiccosmetics@gmail.com

📍 Address:
H.No: 1-10-37370,
Sri Mukhs Kontham Towers,
Brahmanwadi, Begumpet,
Hyderabad, Telangana – 500016